cuan247 Platform Privacy Notice

This page describes what data we collect when you use cuan247 and how we keep that information protected. We at cuan247 handle personal data—your identity, payment details, account activity, and gaming history—according to regional data-protection law and our own security commitments.

Our privacy practice covers account signup, KYC verification, deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and other payment methods, as well as your gameplay on football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile).

We do not sell your data. We share information only with payment processors, banking partners, and regulatory authorities where required by law. Your privacy is a core commitment on cuan247.

Data We Collect on cuan247

When you sign up on cuan247, we collect your email address, password hash, full name, date of birth, and phone number. During KYC verification, we collect government ID (national ID number, card scan), proof of address (utility bill, lease, or government document), and confirm your location via address data. We collect this information to verify identity, prevent fraud, and comply with anti-money-laundering requirements.

We collect payment data when you deposit: the payment method you select (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, timestamp, and transaction ID. We do not store full credit card numbers or full banking details—payment processors (mobile banking, local payment, online payment networks) handle card tokenization and encryption. We store only a reference token linking your account to your verified payment method.

We collect behavioral data: your login timestamps, games you play, bet amounts, outcomes, and withdrawal requests. This data helps us detect fraud, track responsible patterns, and settle disputes. We log all activity with timestamp and result code; your full transaction history is stored and auditable.

Data retention: We retain account and transaction data for the duration of your account and for a legal hold period afterward (typically 3–5 years) to satisfy tax and regulatory requirements.

How We Use Your Data on cuan247

We use your personal data to verify your identity, process deposits and withdrawals, settle games fairly, and comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations. We use your email and phone to send account notifications (login alerts, withdrawal confirmations, bonus expiry reminders). We do not use your data for marketing unless you explicitly opt in via email preferences.

We analyze your behavioral data to detect fraud, collusion, and abusive patterns. If we identify suspicious activity—large deposits followed by immediate withdrawals, multiple accounts from the same device, or unusual betting patterns—we investigate and may suspend your account pending review. We use your data to calculate game statistics, assess responsible-play patterns, and improve our platform's security.

Identity verification: We confirm your name, address, and age via KYC documents; this data is encrypted and stored securely.
Payment processing: We share payment details (not card numbers) with payment processors to authorize deposits and withdrawals.
Fraud detection: We analyze account behavior, login patterns, and transaction history to identify unauthorized access or abusive play.
Regulatory compliance: We report transaction data to financial authorities where required by AML and tax law.

We share your data only with trusted partners necessary to operate cuan247: payment processors (e-wallet, mobile banking, local payment networks, online payment, e-wallet, mobile banking), banking partners (for virtual account issuance), and hosting providers (cloud infrastructure in supported regions). We require all partners to maintain equivalent data-protection standards. We do not sell your data to advertisers, data brokers, or third parties outside payment and regulatory contexts.

We may share anonymized, aggregated data with our internal teams and external auditors to assess platform health and compliance. This data contains no personally identifiable information—it is transaction counts, regional usage patterns, and game statistics. We are required by law to share information with financial regulators, tax authorities, and law enforcement upon valid legal request.

How We Protect Your Data

We use SSL/TLS encryption (HTTPS) for all data in transit. Your password is hashed using industry-standard algorithms; we never store plaintext passwords. Your KYC documents are encrypted and stored on secure servers with restricted access. Our servers sit in data centers with physical security (biometric access, surveillance), backup power, and redundancy.

We maintain two-factor authentication (2FA) on your account to prevent unauthorized access. Your account activity is logged; any login, deposit, or withdrawal attempt is recorded with timestamp and IP address. If you notice suspicious activity, contact our support team immediately. We undertake to investigate compromised accounts and attempt data recovery.

Your responsibility: Keep your password and 2FA codes confidential. Do not share your account credentials or recovery codes with anyone. We are not liable for losses from credential misuse.

Cookies and Tracking on cuan247

We use cookies to maintain your session (login state), remember your preferences (display language, game filters), and analyze platform usage. Session cookies are essential to log you in; preference cookies are optional and improve user experience. We use analytics cookies to count page visits, measure game popularity, and identify technical issues. Analytics data is anonymized—we do not link cookie data to your personal identity.

You can disable non-essential cookies in your browser settings; this may affect cuan247 functionality. We do not use tracking pixels, cross-site cookies, or behavioral advertising. Third-party payment processors may set their own cookies for fraud detection and payment settlement; their cookie policies are published on their respective sites.

Your Rights on cuan247

You have the right to access your personal data. You can request a copy of your account information, KYC documents, and transaction history via our support team. We provide this data within 10 business days. You have the right to correct inaccurate information—update your email, phone, or address in your account settings, or contact support for document corrections.

You have the right to request deletion of your account and associated data, subject to legal hold periods. You can request restriction of data processing for specific purposes (e.g., stop behavioral analysis). You have the right to data portability—we can export your transaction history in a standard format. To exercise these rights, contact our support team with your request and proof of identity.

International Data Transfers

Our servers and payment processors may be located outside your jurisdiction. When you use cuan247 from Jakarta, Surabaya, Bandung, Medan, or other regions, your data may be processed and stored internationally. We ensure that international transfers comply with regional data-protection law. We use standard contractual clauses and other legal mechanisms to protect data crossed borders.

Policy Changes and Your Contact Options

We may update this privacy notice periodically to reflect changes in our practices or regulatory requirements. We notify you of material changes via email or in-app notification. Your continued use of cuan247 after updates constitutes acceptance of revised policy. If you have questions about our privacy practice, data handling, or want to exercise your data rights, contact our support team via in-app help, email, or live chat.

Privacy at cuan247: Summary and Data Protection Commitment

We at cuan247 collect personal data—identity, payment details, and account activity—only to verify your identity, process transactions, and comply with regulatory requirements. We protect your data using encryption, secure storage, and access controls. We do not sell your data and share it only with essential payment and regulatory partners.

You have rights to access, correct, and delete your data, subject to legal hold periods. You can exercise these rights by contacting our support team. Your privacy is a core commitment on cuan247; we maintain industry-standard security practices and comply with applicable data-protection law in your jurisdiction.

For privacy inquiries or data-protection questions, contact our support team. We respond within 5–10 business days. This privacy notice is effective upon posting; we update it as needed to reflect our practices and legal requirements.